威尔森船舶产品贸易（上海）有限公司 招聘 日语客服（船舶）

Wilhelmsen Ships Service is a leading provider of recognised products and services to the maritime industry. This includes safety products and services, Unitor marine products, Unitor and Nalfleet marine chemicals, maritime logistics and ships agency. These standardised product brands and service solutions are backed up by an unparalleled global service organisation to meet your requirements for quality, availability and performance. We are part of Wilhelmsen Maritime Services AS, a Wilh. Wilhelmsen group company. 联系方式 公司名称：威尔森船舶产品贸易（上海）有限公司 公司地址：上海市黄浦路53号上海海湾大厦9楼 公司主页：http://www.wilhelmsen.com/services/maritime/companies/buss/BUSS_About/Pages/abou 应聘该职位 其它职位 更多招聘信息 岗位类别：船体结构主管/建造/工程师 工作地区：上海市 行业：年龄要求：18-45岁学历：大专招聘人数：不限工作经验：不限职位描述: Job title *Ships Agency Coordinator (Ships Agency Service Agreements/Hub/Spot) 客服协调（船舶代理方向）-日语 Purpose *To manage the customers’ requirements as per the established Service Agreement or Hub Agreement and to monitor customer service needs, follow up port calls and provide support to the customer. 根据客户的需求，跟进并支持客户完成相关工作。 Interrelations *This position reports to the Ships Agency Manager. 此职位汇报给客服经理。 Main responsibilities To coordinate all: 需要协调： 1.Ships Agency Service Agreement related jobs, and/or 船舶代理的相关协议 2.Hub Agreement related jobs, or 3.the initial arrangements related to a spot port call where requested by the customer 相关港口的协议 *To ensure that all appointments are handled without delay and assigned to Operations. 及时完成所有指定的工作。 *To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers’ expectations. For Hub Agreements; actively follow up the relevant agents for operational and DA requirements. 准确及及时跟进港口的相关事宜以满足客户需求。积极跟进港口相关协议。 *DA handling, including correct data input, monitoring, verification and processing. 一些DA的工作，在系统中输入相关信息和数据。 *Provide ships agency support and advice to customers, Customer Coordinators and Sales. 与客服专员很好的协调好客户的要求。 *To assist and support the Ships Agency group on administrative, technical and commercial issues. 协助代理完成日常的行政、技术、商务问题。 *To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customers challenges. 在与客户接触的工作中积极向客户介绍我司的产品和服务，并且当客户遇到棘手的问题时能及时予以帮助。 *Assist with conceptualising and pricing of Service Agreements or Hub Agreements together with Sales. 协助销售完成协议的内容及价格。 *To register and maintain agency agreement information into the IT systems available. 在系统中维护好基本信息。 *To report and take corrective action together with Account Manager or Sales Manager to ensure sales budgets are achieved and contractual obligations are fulfilled. 及时与销售经理沟通以完成销售指标。 *To ensure adherence related to regulatory issues pertaining to Ships Agency 保证船代部分监管的问题。 *To provide regular feedback on technical, service quality and commercial issues raised by customers to the Ships Agency Manager, Customer Services Manager and Sales. 定期向船代经理，客户服务经理及销售反馈技术、服务质量等顾客提出的问题。 *To gather information required to help investigation and resolution in Final DA Settlement disputes 汇总日常工作中发现的问题（调研）或解决的方案。 *To follow up complaints/non compliances through improvement/complaint system in place 跟进客户的投诉，提升解决的能力及系统的维护。 Main Qualifications *Reasonable standard with experience rather than formal education 具有正规教育背景 *Experience the marine industry, preferably ships agency operations 有船运业务背景，倾向于船代背景 *Fluent English – both in writing and speaking 良好的英语口语及读写能力 *Fluent Japanese – in speaking, writing, reading and listening. 熟练的日语听、说、读、写能力 *Ability to work independently and systematically 有能力独立完成工作 *Able to meet deadlines through good time management and allocation of priorities Computer literate 有良好的时间管理能力，并且有一定的计算机基础